I am having problems with my order?
Contact us through our customer service department and you will get help immediately.
Can I place multiple orders at the same time?
Yes, you can.
Do I need a prescription?
All orders require a prescription. Always visit your local doctor before you start any treatment. In case you do not have a prescription, you can use the Medical Online Consultation service offered by the pharmacy. This service requires you to fill out a form and turn it in so that a local doctor from the country the pharmacy is located can check it and authorize your medications. Such a service is not intended to substitute a visit to your local doctor.
Why are generic medications that cheap?
Generic drug manufacturers do not have to go through nor pay expensive patenting processes that could take years and many millions. Synthesizing a new drug is a very expensive matter. Both aspects leave manufacturers economically weak, and they have to make for for all their investments. All these expenses will eventually be paid by the customer. Generic Manufacturers, on the other hand, save millions of dollars since they manufacture these medications once the patents have expired or sometimes in countries that do not recognize a given patent. In this case, it is the customer who benefits from all these savings when they purchase generic medications at just a fraction of the retail price of their brand name counterparts.
Are medications shipped from within the U.S?
Medications are shipped by a pharmacy in India.
Do you take credit cards?
Yes, that is the only payment option we are currently accepting, nearly all Major Credit Cards are welcome.
I need my medications shipped to my APO?
Yes, medications can be shipped to APO, FPO Military addresses and PO boxes.
Do you have a return policy?
The pharmacy cannot accept any returns, however, you have 30 days to apply for a full refund if you are not satisfied with the medications you received.
Do you guarantee safe credit card transactions?
Very Safe. Thanks to the use of SSL encryption technology that guarantees customers that it will be nearly impossible for a third party to have access to their credit card information. This same system is used by a great number of other internet businesses with great results.
How do I cancel an order?
Since orders will not be canceled once they ship, all cancellations must be done before it ships.
Where do generic drugs stand in terms of quality?
Generic drugs are manufactured by highly reliable pharmaceutical manufacturers that include companies like Ranbaxy, SunPharma and Cipla which besides the fact that they are locally FDA approved, they work under strict quality control mechanisms that allow them to produce brand name products as well, similar to the founds that can be found at your local pharmacy. The end result is bioequivalent medications.
What is the best dosage to start with my treatment?
We do not provide medical advice, however, we advice you to visit your local physician for more information about the right dose for your treatment.
Can I know when my order has already shipped?
Check your Order History for more information, to get there go to my account, login and check your order history.
What happens if I need a product that is out of stock?
Products are rarely out of stock, in fact, they are restocked regularly and in just a few days they would be back in stock. In case you have already ordered a product marled as out of stock there are two options for you, you can either wait for the medication to be restocked or you can apply for a full refund.
Do you have international shipping?
The pharmacy ships internationally except for Canada.
Are there any loyalty or referral programs?
Yes, there are. In terms of loyalty programs, we do have a very good discount program for all our returning customers and in all the orders they place. In order to refer a friend, you should contact our support department.
How fast can I get my order delivered?
Please visit out shipping section to find out more about shipping methods.
Is my private information safe in your site?
All your information will be kept confidential. Check the privacy policy section for more details.
Why did I get just a partial order?
This is part of our policies, large orders are usually shipped in separate packages and they often arrive on different dates within our shipping times. If you placed a small order and still it was incomplete contact our customer service department to immediately troubleshoot your problems.